Making appointments: To make an appointment, please call our office between 9:00 AM and 5:00 PM. Our telephone lines are turned over to our answering telephone service during lunch and after hours. It is helpful to indicate the nature of your visit to assist staff in finding an appropriate date and time.
We will be implementing a new telephone system in 2016 to better handle the phone calls and inquiries more efficiently. We ask for your patience and feedback in this matter.
Cancelling appointments: We require 24 hours cancellation notice for all appointments. You may cancel an appointment by email at firstname.lastname@example.org or call the office. If you do not cancel your appointment you will be billed a cancellation fee of $40 for regular appointments or $80 for check-ups, physical exams or longer appointments. After three ‘no shows’ we reserve the right not to schedule another appointment.
Leaving messages: You may leave a message on our answering machine during or after office hours to request (or cancel) an appointment in the future.
Please inform us ahead of time if you know that you may be late for your appointment
If you need to cancel an appointment, please let us know with at least 24 hours notice, otherwise charges may apply
There are some clinic services that are not covered by MSP. Fees are due at the time the service is provided. We only take cash or cheques. Please make all cheques payable to your respective doctors.
- Prescription renewal by phone or fax: $25
- Doctor’s note: $10-20
- Short medical form: $25-45
- Long medical form: $50-100
- Driver’s Exam & Form: $100-190
- Fitness Exams for Camp, School, Sports etc: $75
- Liquid Nitrogen for cosmetic reasons: $35 & up
- Treatment of skin tags: $35 & up
- Mole removal for cosmetic reasons: $150
- Transfer of your medical records to a new family physician $30-50 per chart requested
Often your doctor will write a prescription to last until your next visit. We may provide prescription renewals by phone or fax in cases where reassessment of your medical condition can reasonably be deferred. There is a fee of $25 which reflects our time reviewing your chart and corresponding with the pharmacy. If the physician feels it is necessary to reassess your condition, you will be asked to book an appointment.
There is no charge for prescription renewals for frail elderly (70+ yr old) or disabled patients.
You will be notified of any abnormal test results.
Normal results can be discussed at a subsequent office visit. If you are concerned about a test result, you are welcome to call the office to check if your result has arrived and book an appointment for follow-up.
Bloodwork results are available in 1-4 days. X-ray & ultrasound results are usually available in 1-2 days. Pregnancy screening results can take 2-3 weeks. Pap test results can take up to 6 weeks.
Annual medical exams are not covered by MSP if you do not have a medical condition that requires an exam (eg. high blood pressure, diabetes, lung disease, heart disease, kidney disease). If you are unsure if you require an exam, please book an appointment with your doctor to discuss. You can also pay privately for a physical exam if you want one but do not meet the medical criteria. The fee for a physical exam is $100-190. This does not include the charges for any bloodwork or other tests that you request if they are not medically required.
Please let the front office staff know when booking appointments and checking in if your visit is related to an ICBC claim. Make sure to bring your ICBC claim number…
Please let the front office staff know when booking appointments and checking in if your visit is related to a WorksafeBC claim
Patients must come in for all referrals