Making appointments: To make an appointment, please call our office between 9:00 AM and 5:00 PM. Our telephone lines are turned over to our answering telephone service during lunch and after hours. It is helpful to indicate the nature of your visit to assist staff in finding an appropriate date and time.

Please note that appointments will not be booked through e-mail as a regular practice. We have implemented an online booking service which can be accessed by clicking here.

Cancelling appointments: We require 24 hours cancellation notice for all appointments. You may cancel an appointment by email at bpfpstaff@gmail.com or call the office. If you do not cancel your appointment you will be billed a cancellation fee of $40 for regular appointments or $80 for check-ups, physical exams or longer appointments. After three ‘no shows’ we reserve the right not to schedule another appointment.

Leaving messages: You may leave a message on our answering machine during or after office hours to request (or cancel) an appointment in the future.

We understand that it is a stressful time for everyone, particularly when you are in pain or sick. We will continue to work to the best of our ability to meet your needs as comprehensively and quickly as possible. We want to remind everyone, however, that there is a zero tolerance policy for any aggressive, violent, inappropriate or abusive treatment (speech/text/e-mail or behaviour) towards the office staff.

This includes:
– using coarse language towards staff
– verbal abuse in the form of insults, racist or sexist comments

– physical violence towards the staff

– causing damage to the property

Breach of this policy constitutes grounds for dissolution of the physician-patient relationship.

Regards,
Physicians and Staff of BPFP

Please inform us ahead of time if you know that you may be late for your appointment

If you need to cancel an appointment, please let us know with at least 24 hours notice, otherwise charges may apply

There are some clinic services that are not covered by MSP. Fees are due at the time the service is provided. We only take cash or cheques. Please make all cheques payable to your respective doctors.

• Prescription renewal by phone or fax: $25
• Doctor’s note: $10-20
• Short medical form: $25-45
• Long medical form: $50-100
• Driver’s Exam & Form: $100-190
• Fitness Exams for Camp, School, Sports etc: $75
• Liquid Nitrogen for cosmetic reasons: $35 & up
• Treatment of skin tags: $35 & up
• Mole removal for cosmetic reasons: $150
• Transfer of your medical records to a new family physician $30-50 per chart requested