We understand that it is a stressful time for everyone, particularly when you are in pain or sick. We will continue to work to the best of our ability to meet your needs as comprehensively and quickly as possible. We want to remind everyone, however, that there is a zero tolerance policy for any aggressive, violent, inappropriate or abusive treatment (speech/text/e-mail or behaviour) towards the office staff.
This includes:
– using coarse language towards staff
– verbal abuse in the form of insults, racist or sexist comments
– physical violence towards the staff
– causing damage to the property
Breach of this policy constitutes grounds for dissolution of the physician-patient relationship.
Regards,
Physicians and Staff of BPFP